Junior Account Manager

Brighton • £30,000

Reports to the Head of Customer Success

About CoverageBook

CoverageBook turns press coverage into client-ready reports, and is used by more than 3,000 PR and comms teams.

Our premium self-serve customers are the heart of that base, and we are building a dedicated commercial team to help them get more value, stay longer and grow with us.

The role

You will own our premium self-serve accounts. You’ll be the person who knows each customer, helps them get more from CoverageBook, and spots when they are ready to grow.

It is a first commercial role with real scope, working alongside our Senior Account Manager, Business Development Manager and Marketing. It suits someone early in their career who learns fast and likes people.

What you will do

  • Own your book. Be the named contact for premium self-serve accounts: onboarding, renewals, usage reviews and early warning on accounts at risk.
  • Become a product expert. Learn CoverageBook inside out, and the PR and comms world our customers work in.
  • Drive adoption. Build relationships with key stakeholders, track usage and give customers reasons to log in more often.
  • Train customers. Run confident online training, and in-person sessions where they matter.
  • Grow accounts. Spot upgrade opportunities, and hand warm leads to the right person.
  • Assist with running events. Help organise and attend customer and industry events.
  • Support the commercial team. Help Marketing with campaigns, content and customer stories, and help New Business with leads and follow-up.
  • Join our support team. Speak to our customers first hand and deepen your product knowledge by helping out the support team.

About you

Essential

  • Quick learner who can pick up new software and a new market fast
  • Clear, confident communicator, in writing and in front of a screen or a room
  • Organised, with good follow-through and an ability to manage multiple customers at once
  • Genuine interest in helping customers succeed

Bonus

  • 1+ year in customer success, account management, sales or support, ideally B2B SaaS
  • Experience with PR, communications or media
  • HubSpot or similar CRM experience
  • Event experience

We encourage applications from underrepresented folks.
Don’t pre-screen yourself out. Apply.

PR Pro who customises their reports

What we offer

£30k

  • Four day working week
  • Flexible working
  • 32 days holiday including bank holidays
  • 7% pension contribution
  • Real ownership and fast progression in a growing SaaS business
  • Health cash plan

Hiring process

Two introductory interviews, a short practical exercise (a mock customer training session) and a final chat with the wider team.

Want to Apply?

Send your CV and a short note.

Email laura@coveragebook.com